How do I choose the right size?

For you ease, we have provided the each garment's measurements in each size on the item's product page. We recommend referring to these measurements when deciding which size to choose. For more general sizing advice, you can also refer to our sizing information page. If you require further assistance, please go get in touch with us at hello@wiggykit.com. Wiggy Kit is designed to be worn slightly oversized and exaggerated in silhouette, no matter what your shape or size. The design aesthetic is sometimes slouchy, roomy and relaxed. Almost always, either a belt or a drawstring can adjust each garment to provide a more form fitting shape, adjustable to your desired look. This provides you with the option to wear it as you wish. As a rule, if you are between sizes or are more petite, it might be advisable to opt for the smaller size, as the fit can be generous.

 

How do I care for my garments?

Please refer to the individual care labels inside the garments. We recommend you dry clean our silk garments, however, most other pieces can be gently machine washed on a cold hand-wash cycle, drip dried in the shade and pressed using a cool iron setting. 

 

How do I return or exchange an item?

Unfortunately, we cannot offer exchanges. An item would have to be returned for a full refund via our usual returns method and re-ordered either in the correct size or an alternative style. We want you to be completely happy with your purchase, therefore you have 14 days from purchase to return any items for a refund or exchange in unworn, saleable condition, all tags still attached and in it's original packaging. We cannot accept returns which do not fit this criteria. We also do not offer returns or exchanges on sale items. Please note, it is not possible for us to accept returns in person. Please return all items via our returns portal. We offer free UK returns and pre-paid shipping labels for international orders, which will be deducted from your refund, £25 for EU returns and £30 for Rest of the World returns. We cannot take responsibility for any items you are returning until they have reached our warehouse. Please see our Returns Portal for further information or do please contact us at returns@wiggykit.com.

 

How will my items be delivered?

We aim to dispatch all orders within 48 hours, although there may be a slight delay during exceptionally busy periods such as our seasonal sales. Estimated delivery times should be used as a guide only and commence from the day of dispatch. Wiggy Kit is not responsible for delays caused by customs clearance.

UK DELIVERY

All UK orders will be charged at £5.95 and will be delivered within 2-3 business date from dispatch. Dispatch may take longer during busy sales periods.

INTERNATIONAL DELIVERY

Orders for delivery to Europe or the USA will take 3-5 business days from date of dispatch, while deliveries to other international countries will take up to 7 business days.  All European orders will be charged a flat rate shipping cost of £25. US and Rest of World orders will be charged at the flat rate of £30. Dispatch may take longer during busy sales periods.

Brexit Update: Please note orders delivered to Europe may take longer in transit due to new customs and clearance procedures introduced. We have no control over the transit and customs clearance times once the items leave our warehouse. We cannot, therefore, guarantee exact delivery times at present. All orders are shipped via tracked service and you will be provided with details to track your items and should you experience any delays, we advise you contact the courier service directly as we will be unable to offer any additional assistance with this. 

PACKAGING

All of our items come in a 'Wiggy Kit' canvas bag with signature gold stitching. Perfect for using around town or on the beach. A sustainable and eco-friendly solution.

TAXES & DUTIES

Outside of the UK the customer will be responsible for any further taxes and custom duties. 

 

Wholesale and Press Enquiries

Please contact hello@wiggykit.com