We aim to dispatch all orders within 48 hours, although there may be a slight delay during exceptionally busy periods such as our seasonal sales. Estimated delivery times should be used as a guide only and commence from the day of dispatch. Wiggy Kit is not responsible for delays caused by customs clearance.
UK DELIVERY
All UK orders will be charged at £5.95 and will be delivered usually within 2-3 business days from dispatch.
INTERNATIONAL DELIVERY
Brexit Update: Please note orders delivered to Europe may take longer in transit due to new customs and clearance procedures introduced. We have no control over the transit and customs clearance times once the items leave our warehouse. We cannot, therefore, guarantee exact delivery times at present. All orders are shipped via tracked service and you will be provided with details to track your items and should you experience any delays, we advise you contact the courier service directly as we will be unable to offer any additional assistance with this.
Orders for delivery to Europe or the USA will usually take 3-5 business days, while deliveries to other international countries will usually take up to 7 business days. All European orders will be charged a flat rate shipping cost of £25. All US and Rest of World orders will be charged at a flat rate of £30. For clients based outside of the UK (Including the EU), the client will be liable to pay for any taxes and duties imposed by their country. These are charges set by your local government and not Wiggy Kit. We collect these taxes and duties at checkout and pay them on your behalf, therefore you should not be contacted by shippers or customs for additional customs charges. Wiggy Kit is not responsible for these charges and the purchaser will incur the charges set forth by your country customs and excise, in addition to the shipping charges, which is included in your final price.
PACKAGING
All of our items arrive in "Wiggy Kit" canvas bag with signature gold stitching. Perfect for using around town or at the beach. During sale periods, alternative packaging may be used.
TAXES & DUTIES
Outside of the UK (in Europe and the rest of the world), the customer will be responsible for any further taxes and custom duties. These are charges set by your local government and not Wiggy Kit. We collect these taxes and duties at checkout and pay them on your behalf, therefore you should not be contacted by the shippers or customs for additional customs charges. Wiggy Kit is not responsible for these charges and the purchaser will incur the charges set forth by your country customs and excise, in addition to the shipping charges, which is included in your final price.
SALE DELIVERY
Please be aware that during the sales period, delivery times may be delayed due to a high volume of orders.
RETURNS AND EXCHANGES:
Sale Items:
Please be aware that ALL SALE ITEMS ARE FINAL and cannot be exchanged or refunded. We cannot accept any items returned to us for any reason. The sale period applies only to the dates stated and cannot be extended or retrospectively discounted should you purchase outside of the sale period.
Returns and Exchanges:
We hope you will enjoy your Wiggy Kit however, if for any reason you are not happy with your purchase, you can return them within 14 days of delivery for a refund. Please return all items via our return portal. In the UK we offer free returns. For international returns (EU and rest of the world) we offer pre-paid shipping labels that will be deducted from your refund, £25 for EU returns and £30 for rest of the world. If you wish to exchange an item, you must return the unwanted item for a refund and purchase the new item that is required. Returns can only be accepted if the garments are returned to us in unworn, saleable condition, with all the labels still attached and in it's original packaging. Please note we are unable to refund the original shipping charges. Any taxes and duties paid at checkout are also non-refundable. Please see our full terms and conditions for more details or if you have any further questions about returns please email returns@wiggykit.com.
International Returns:
For international returns (EU and rest of the world) we offer pre-paid shipping labels that will be deducted from your refund, £25 for EU returns and £30 for rest of the world. Please read all instructions provided with your shipping label and shipping documents carefully. These will be e-mailed to you once your return has been approved via our returns portal. We will send you a commercial invoice along with your shipping label. You will need to print 3 copies of the commercial invoice and sign each copy. These 3 copies should be folded and placed inside the clear shipping pouch included in your parcel and affixed to the outside of the mailer bag. Please do not seal the shipping pouch as customs will need to access the documents. We cannot take responsibility for any charges that are incurred to us due to incorrectly executed returns and these charges will be deducted from your refund. If you have any further questions about returns please email returns@wiggykit.com.
Please note we do not accept returns in person.