To start the return process for your order, please enter your email address or phone number and the order number below.

WE CAN ONLY ACCEPT ITEMS THAT HAVE BEEN RETURNED TO US WITHIN 14 DAYS OF THE ORDER BEING DELIVERED. 

We do not offer exchanges. If you wish to order a different size, the original item must be returned for a refund and a new order must be placed. 

Please ensure all items are return to us

  • in original condition
  • unwashed and unworn
  • In the original packaging with all swing tags still attached

 

 ARE THERE ANY CHARGES FOR MY RETURN?

  • There are no charges for UK Returns on full-price purchases
  • International Returns cost £25 for EU returns and £30 for USA and Rest of the World orders. This amount will be deducted from your refund.
  • Original shipping charges are non-refundable for both UK and International Orders
  • Any Taxes and Duties charged at checkout are not refundable. As these charges are charged by your local government and not by us, we cannot be responsible for refunding these charges. 
  • SALE ITEMS: Returns on sale items are charged at £6 for UK returns and £30 for international returns. The amount will be deducted from your refund. 

 

 HOW SOON WILL I GET MY REFUND?

  • Once your return is received, it may take up to 14 days for the return to be inspected and processed. 
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment. It can take up to 10 dyas for the amount to credit the orginal payment method. 
  • You will not automatically be notified of the receipt of your return, however, we will send you a refund notification once the return has been processed 

 

PLEASE NOTE THAT WE CANNOT ACCEPT ANY RETURNS IN PERSON

 

 

 

HOW TO RETURN IN THE UK? - FREE RETURNS

Please ensure you read all instructions carefully to ensure we can process your return as quickly as possible

  • Enter your order number and email address in the fields above and click Start 

  • Follow the instructions and select the items you want to return 
  • You will get an automated confirmation email with the shipping guidelines and shipping labels
  • Please complete the return form enclosed in the parcel
  • Ensure that all items are unworn and in perfect condition in their original packaging and with all swing tags and labels attached (we reserve the right to refuse any returns should these conditions not be met)
  • Drop off at your nearest COLLECT+ drop off point which can be located here: https://www.collectplus.co.uk/find-a-store 
  • We cannot accept any responsibility for the items until it has safely reached our warehouse
  • Refunds will be processed within 14 days of receipt of return at our warehouse. It may take a further 10 days for the funds to reach your original payment method 
  • SALE ITEMS: We do not offer free returns on sale items. For UK sale returns, a flat fee of £6 will be deductes from your refund amount.

 

 

 

HOW TO RETURN INTERNATIONAL ORDERS (INCLUDING THE EU) - PREPAID RETURNS DEDUCTED FROM REFUND

Please ensure you read all instructions carefully to ensure we can process your return as quickly as possible

If you are returning an international order, we advise you use our prepaid returns method for ease and to ensure you have all of the correct shipping documents required for your return

EU returns - £25

USA and Rest of the world - £30

International Returns on Sale Items (EU and Rest of the World) - £30 

This will be deducted from your refund amount

If you are not using our prepaid returns method, any shipping charges or taxes and duties that are incurred to us due to incorrect documentation will be deducted from your refund

Prepaid Returns Method: 

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will receive a confirmtion and approval email of your return request
  • You will receive an automated confirmation email. Following this, you will receive an email with the shipping guidelines, shipping label and necessary shipping documents. Please allow 2 working days from receipt of the confirmation email for us to produce the shipping label and documents
  • Please complete the return form enclosed in the parcel
  • Ensure that all items are unworn and in perfect condition in their original packaging and with all swing tags and labels attached (we reserve the right to refuse any returns should these conditions not be met)
  • We cannot accept any responsibility for the items until it has safely reached our warehouse
  • Refunds will be processed within 10 days of receipt of return at our warehouse. It may take a further 10 days for the funds to reach your original payment method